TERMS OF SERVICE

In these Terms, the following words have the following meanings, unless the context requires otherwise:

• "Account" means the Customer’s registered account on the Service, including any linked Venue(s) and User(s).
• "Admin User" means a User with the "admin" role, typically a venue owner or manager, who can manage Users, Venue settings, and billing.
• "Customer Data" means all data, records, logs, notes, photographs and other content that Users input into, or upload to, the Service, including but not limited to shift checklists, temperature logs, pest reports, incident notes, refusal records, corrective actions and manager notes.
• "Plan" means a subscription or one-time access package offered through the Service (currently the Weekly, Monthly and Annual plans described in clause 4).
• "Staff User" or "User" means an individual authorised by the Customer to access the Service under the Customer’s Account, whether as an Admin User or standard User.
• "Venue" means a hospitality premises (such as a bar, pub, restaurant, hotel or club) registered by the Customer within the Service.

2.1 Business use. The Service is designed for use by hospitality businesses and their staff in the course of their employment or engagement. It is not intended for use by members of the general public in a personal or consumer capacity.

2.2 Age requirement. All Users must be at least 18 years old and must be a genuine employee, contractor, owner or authorised representative of the Customer. The Customer is responsible for ensuring that any individual it invites as a User meets this requirement.

2.3 Account creation. To use the Service, an Admin User must register an Account and create at least one Venue. The Admin User is responsible for inviting and managing Staff Users, and for the accuracy of information provided during registration.

2.4 Account security. Each User is responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. You must notify us promptly at admin@therunitapp.co.uk if you become aware of any unauthorised access to, or use of, an Account.

2.5 Accuracy of information. You agree to provide accurate, current and complete information when registering for the Service and to keep such information up to date.

3.1 What Run It does. Run It is a digital due diligence and shift-checklist tool for hospitality venues. It allows Staff Users to record opening, closing and deep-cleaning shift checklists, fridge and freezer temperature logs, pest sighting reports, incident notes, refusal records and corrective actions, and allows Admin Users to assign tasks, review activity, generate historical reports, and receive daily summary emails.

3.2 Not a compliance guarantee. The Service is a record-keeping and workflow tool only. See clause 14 (Disclaimers) for important information about the limits of what the Service does and does not do.

3.3 Availability of features. We may add, change, suspend or remove features of the Service from time to time, including as described in clause 18.

4.1 Available Plans. As at the date of these Terms, the Service is offered under the following Plans, priced in pounds sterling (GBP):

• Weekly Plan — £17.99 per week, a recurring subscription providing ongoing single-venue access that automatically renews each week until cancelled.
• Monthly Plan — £59.99 per month, a recurring subscription providing ongoing single-venue access that automatically renews each month until cancelled.
• Annual Plan — £549.99 per year, a recurring subscription providing ongoing single-venue access that automatically renews each year until cancelled.

We may introduce, modify, or retire Plans (including multi-venue plans) from time to time. Any change to the price of a Plan you are already subscribed to will not take effect until your next renewal, and we will give you reasonable notice beforehand.

4.2 Payment processing. All payments are processed by Stripe, Inc. ("Stripe"), an independent third-party payment processor. We do not store your full card details. By making a payment, you also agree to Stripe's applicable terms. See clause 12 for more on third-party services.

4.3 Automatic renewal. Each Plan automatically renews at the end of its billing period and your payment method will be charged automatically unless you cancel before the renewal date in accordance with clause 4.5.

4.4 Refunds. All Plan purchases are non-refundable once payment has been made, except where required by applicable law. This applies to each billing cycle of your Plan. Access to the Service is provided immediately upon successful payment, and you acknowledge that this means you are not entitled to a statutory 14-day cooling-off/withdrawal period, to the extent permitted by applicable consumer protection law, because you have expressly requested immediate performance of the Service.

4.5 Cancelling your Plan. You may cancel your Plan at any time via the billing management tools within the Service. Cancellation will take effect at the end of your current paid billing period; you will retain full access until that date, and no further payments will be taken. We do not provide partial refunds for the unused portion of a billing period.

4.6 Failed payments. If a renewal payment fails, we may suspend your access to the Service until payment is successfully made, and we or Stripe may make further attempts to collect payment in accordance with Stripe's standard processes.

4.7 Taxes and VAT. Avela Tech Ltd is not currently registered for VAT, so the prices set out in clause 4.1 do not currently include VAT. If we become VAT-registered in the future, we will notify Customers in advance and prices may become subject to VAT at the prevailing rate from that point onward. You are responsible for any other applicable sales, use, or similar taxes associated with your use of the Service, except for taxes on our net income.

5.1 Discretionary access. We may, at our sole discretion, provide complimentary, discounted, trial or promotional access to the Service to certain Accounts (for example, for demonstration, partnership, or beta-testing purposes). Such access is provided on an "as is" basis, is not guaranteed, and may be modified, limited or withdrawn by us at any time without liability.

5.2 No entitlement. Nothing in this clause 5 obliges us to offer complimentary or promotional access to any Customer, and eligibility criteria (if any) may change or be withdrawn at any time.

6.1 Termination by you. You may stop using the Service and/or cancel your Plan at any time as described in clause 4.5. Cancelling a Plan does not automatically delete your Account or Customer Data; see clause 8.

6.2 Termination or suspension by us for breach. We may suspend or terminate your Account or access to the Service, in whole or in part, if you breach these Terms, misuse the Service, or use it unlawfully. Except where clause 6.3 applies, we will give you reasonable notice and, where practical, an opportunity to remedy the breach before suspension or termination takes effect.

6.3 Immediate action in urgent cases. We may suspend or terminate access immediately and without prior notice where we reasonably believe this is necessary to prevent harm or loss to us, other Customers, or third parties — for example, in cases of suspected fraud, security threats, unlawful activity, or non-payment as described in clause 4.6.

6.4 Termination for convenience. We may terminate these Terms and discontinue the Service, or any part of it, on no less than 30 days' notice to you, for example if we cease to operate the Service generally. Where we do so, and you hold an active paid subscription, we will refund any pre-paid fees for the period after termination on a pro-rata basis.

7.1 Access. On termination or expiry of your Plan, your and your Staff Users' ability to create new records in the Service will end, and Staff User access will be locked, but Admin Users will generally retain the ability to view and export historical reports of Customer Data, consistent with the Service's normal operation, unless the Account is terminated for a breach involving misuse of that data.

7.2 Data retention. We retain Customer Data for as long as your Account exists, so that historical records and reports remain available to you if you resubscribe or wish to export them. We will delete Customer Data on request, or on closure of your Account, in accordance with our Privacy Policy and applicable data protection law, and subject to any legal or regulatory retention obligations either you or we may have.

7.3 Survival. Clauses which by their nature should survive termination (including clauses 8 to 17 and 19 to 22) will survive termination or expiry of these Terms.

8.1 Ownership. As between you and us, you and your Venue retain all rights, title and interest in and to Customer Data. We do not claim ownership of Customer Data.

8.2 Licence to us. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, and display Customer Data solely to the extent necessary to provide, maintain, support and improve the Service, to comply with law, and as otherwise permitted under these Terms and our Privacy Policy.

8.3 Responsibility for content. You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data entered into the Service by your Staff Users, including any personal data relating to your staff, contractors or third parties (such as details recorded in incident notes or refusal records). You must have a lawful basis for entering any such personal data into the Service.

8.4 Photographs and uploads. Where the Service allows photo uploads (for example, in pest reports), you are responsible for ensuring that any such uploads do not include images of identifiable individuals unless you have a lawful basis and, where required, their consent to do so.

9.1 Roles. For the purposes of UK data protection law (including the UK GDPR and the Data Protection Act 2018), where Customer Data includes personal data (such as staff names recorded against shift entries, or details in incident and refusal records), you (the Customer) act as the data controller and we act as a data processor, processing that personal data solely on your documented instructions and for the purpose of providing the Service.

9.2 Data Processing Addendum. A Data Processing Addendum ("DPA") setting out our respective obligations as controller and processor, including our processing commitments, sub-processor arrangements and security measures, is available on request and, where executed, is incorporated into these Terms by reference.

9.3 Sub-processors. We use trusted third-party sub-processors to help us provide the Service, including Stripe (for payment processing) and Base44 (for application hosting and backend infrastructure). We remain responsible for the acts and omissions of our sub-processors in accordance with the DPA.

9.4 Your personal data. Information about how we collect, use and protect your own personal data (for example, as an Admin User or Staff User) as a data controller in our own right — such as account and billing information — is set out in our Privacy Policy.

9.5 Security. We implement appropriate technical and organisational measures designed to protect Customer Data against unauthorised access, loss, or alteration, consistent with the DPA and our Privacy Policy.

When using the Service, you must not, and must ensure your Staff Users do not:

• use the Service for any unlawful purpose, or in a way that breaches any applicable law or regulation;
• attempt to gain unauthorised access to any part of the Service, other Accounts, or our systems;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law;
• resell, sublicense, rent, or provide access to the Service to any third party outside your own Venue(s) without our prior written consent;
• upload any content that is unlawful, defamatory, infringing, or that violates the privacy or other rights of any third party;
• interfere with or disrupt the integrity or performance of the Service, including through introducing malicious code, scraping, or excessive automated requests;
• use the Service to falsify due diligence, safety or compliance records.

We reserve the right to investigate and take appropriate action, including suspension or termination under clause 6, against any Account that breaches this clause 10.

11.1 Our IP. The Service, including its software, design, look and feel, trademarks (including "Run It"), and all underlying technology, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited right to use the Service as set out in these Terms, no rights are granted to you in our intellectual property.

11.2 Licence to use the Service. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your Plan.

11.3 Feedback. If you provide us with feedback or suggestions about the Service, you agree that we may use them without restriction or obligation to you.

The Service relies on and integrates with certain third-party providers to operate, including Stripe (payment processing) and Base44 (application hosting and backend infrastructure). Your use of features involving these providers may also be subject to their own terms and policies. We are not responsible for the acts, omissions, availability, or performance of third-party services beyond our reasonable control, although we will use reasonable efforts to select reputable providers and to address any issues affecting the Service.

13.1 No uptime guarantee. We aim to keep the Service available and performing well, but we do not guarantee that it will be uninterrupted, error-free, or available at all times. The Service may be unavailable from time to time for maintenance, updates, or due to factors outside our control.

13.2 Support. You may contact us at admin@therunitapp.co.uk for support queries. We do not guarantee specific response or resolution times unless separately agreed in writing.

14.1 Record-keeping tool only. THE SERVICE IS A RECORD-KEEPING AND WORKFLOW MANAGEMENT TOOL ONLY. IT IS NOT PROFESSIONAL FOOD SAFETY, HEALTH AND SAFETY, LICENSING, LEGAL, OR REGULATORY ADVICE, AND IS NOT A SUBSTITUTE FOR SUCH ADVICE FROM A QUALIFIED PROFESSIONAL.

14.2 No compliance guarantee. USE OF THE SERVICE DOES NOT GUARANTEE, AND SHOULD NOT BE RELIED UPON AS ENSURING, COMPLIANCE WITH ANY LAW, REGULATION, CODE OF PRACTICE, LICENSING CONDITION, OR INDUSTRY STANDARD APPLICABLE TO YOUR VENUE, INCLUDING BUT NOT LIMITED TO FOOD HYGIENE, HEALTH AND SAFETY, FIRE SAFETY, OR ALCOHOL LICENSING REQUIREMENTS. YOU REMAIN SOLELY RESPONSIBLE FOR ENSURING YOUR VENUE'S COMPLIANCE WITH ALL APPLICABLE LAWS AND REGULATIONS, AND FOR THE ACCURACY AND ADEQUACY OF THE CHECKS, RECORDS, AND CORRECTIVE ACTIONS YOUR STAFF PERFORM AND LOG.

14.3 General disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NOTHING IN THIS CLAUSE 14 EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT WHICH CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

15.1 No liability for certain losses. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

15.2 Cap on liability. SUBJECT TO CLAUSE 15.3, OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.3 Liabilities not limited. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot lawfully be limited or excluded under applicable law.

You agree to indemnify and hold us harmless from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your or your Staff Users' misuse of the Service; (c) Customer Data, including any personal data you or your Staff Users enter into the Service without a lawful basis; or (d) your violation of any applicable law or the rights of a third party.

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, and to use it only for the purposes of these Terms, except where disclosure is required by law or to professional advisers under a duty of confidentiality.

18.1 Changes to the Service. We may update, modify, add to, or remove features of the Service from time to time to improve it or reflect changes in our business or legal requirements. We will use reasonable efforts to notify you of material changes that significantly affect your use of the Service.

18.2 Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email to your registered address or a notice within the Service, before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service and may cancel your Plan in accordance with clause 4.5.

Neither party will be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including but not limited to acts of God, war, civil unrest, industrial action, internet or telecommunications failures, or failures of third-party service providers.

20.1 Entire agreement. These Terms, together with our Privacy Policy and any DPA entered into between the parties, constitute the entire agreement between you and us regarding the Service, and supersede all prior agreements and understandings on that subject.

20.2 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided this does not materially reduce your rights under these Terms.

20.3 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20.4 No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

20.5 No partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.

20.6 Notices. We may provide notices to you via email to the address associated with your Account, or through in-app notifications. You may send notices to us at admin@therunitapp.co.uk or to our registered office address set out above.

21.1 Governing law. These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.

21.2 Informal resolution. If a dispute arises, we encourage you to first contact us at admin@therunitapp.co.uk so that we can try to resolve it informally and promptly.

21.3 Jurisdiction. Subject to clause 21.2, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms.

If you have any questions about these Terms, please contact us at:

Avela Tech Ltd
124-128 City Road, London, EC1V 2NX, United Kingdom
Email: admin@therunitapp.co.uk
Company registration number: [Company No. XXXXXXX]